Last updated: February 25, 2025 · Flawsync is operated by Oussama Sebbar, Morocco.
Flawsync ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our bug tracking platform at flawsync.com. By using Flawsync, you consent to the practices described in this policy.
We collect the following types of information: • Account Information: Your name, email address, and password when you register. • Billing Information: Payment details are processed by our payment provider (Paddle). We do not store your credit card information. • Usage Data: Pages visited, features used, session duration, IP address, browser type, and device information. • User Content: Bug reports, attachments, video recordings, workspace names, and any other content you submit through the Service. • Communication Data: Messages you send to our support team.
We use the information we collect to: • Provide, operate, and maintain Flawsync. • Process transactions and manage your subscription. • Send service-related emails such as account confirmations, invoices, and security notifications. • Respond to your customer support requests. • Analyze usage patterns to improve the Service. • Comply with legal obligations. We do not sell your personal information to third parties.
Your data is stored on secure servers. We implement industry-standard security measures including encryption in transit (TLS/SSL) and at rest. Access to your data is restricted to authorized personnel only. Despite these measures, no method of transmission over the Internet is 100% secure.
We retain your data for as long as your account is active or as needed to provide the Service. Upon account termination, we may retain your data for up to 90 days before deletion, except where longer retention is required by law.
We use the following third-party services which may process your data: • Paddle (paddle.com) — payment processing and subscription management. • Supabase — database hosting. • Cloudflare R2 — file and video storage. • Vercel — frontend hosting. • Railway — backend hosting. Each provider processes data in accordance with their own privacy policies.
We use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyze Service usage. You can disable cookies through your browser settings, but this may affect your ability to use the Service.
Depending on your jurisdiction, you may have the right to: • Access the personal data we hold about you. • Request correction of inaccurate data. • Request deletion of your data. • Withdraw consent at any time. To exercise any of these rights, contact us at flawsyncteam@gmail.com.
Flawsync is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us immediately.
We may update this Privacy Policy from time to time. We will notify registered users of material changes via email. Continued use of the Service after changes constitutes acceptance of the updated policy.
For privacy-related questions or concerns, contact: Oussama Sebbar Flawsync Morocco Email: flawsyncteam@gmail.com